Returns Policy:
Cancellation policy for NFA items:
This policy is exclusively applicable to National Firearms Act (NFA) purchases made through the Hammer Creek webstore. The following terms and conditions apply:
Cancellation of NFA Orders
- Cancellation Deadline: NFA orders may be cancelled at any time until the submission of any requisite paperwork to the Bureau of Alcohol, Tobacco, Firearms, and Explosives (B.A.T.F.E.), including but not limited to the Form 3 necessary for the transfer of the suppressor to the designated dealer.
- Cancellation Fee: In the event of order cancellation, a 25% processing and restocking fee shall apply. This fee will be issued as a non-cash credit, such as a gift card, coupon, or account credit, and is non-exchangeable for cash. The credit shall expire one calendar year from the date of issuance.
- Orders After ATF Submission: Once an application has been submitted to the ATF, no cancellations will be entertained, and all purchases of NFA items shall be considered final.
ATF Denials or Return Without Action (RWA)
In the unfortunate event of an ATF denial or a return without action (RWA) related to your NFA application, Hammer Creek will adhere to the following guidelines:
- Refund Offer: In cases where an application is denied due to the prospective owner’s ineligibility to possess a suppressor, Hammer Creek will extend a full refund, with the exception of a 25% processing and restocking fee.
- Payment Method: The 25% processing and restocking fee will be issued in the form of a non-cash credit, such as a gift card, coupon, or account credit, and is non-exchangeable for cash. This credit shall expire one calendar year from the date of issuance.
- Return Procedure: To facilitate this process, the NFA item in question must be returned to Hammer Creek by the designated dealer, or the dealer may opt to purchase the suppressor for their own sales at standard dealer pricing.
Refund Issuance
- Refund Upon Receipt or Transfer Settlement: Please be advised that refunds will not be issued until the NFA product is physically received by Hammer Creek or the designated dealer has concluded the transfer status with the appropriate authorities.
This policy is devised to safeguard the interests of Hammer reek LLC while maintaining transparency and fairness in the context of NFA purchases, cancellations, and refunds. By engaging in NFA transactions with Hammer Creek LLC, customers acknowledge and accept these stipulations.
All policies, including those enumerated above, that are in effect on Hammer-Creek.com are accessible within our Terms and Conditions.
NON-NFA Items:
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.